Delivery & Returns

The Order & Delivery Process

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@wellnessyourway.co.uk so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@wellnessyourway.co.uk so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Returns:

✓ 30 Day Return Window: You have 30 days from the date of delivery to return your unopened, unused, and undamaged Wellness Your Way products for a full refund.

✓ Condition of Returned Products: Products must be in their original packaging with all tags and instructions included. For hygiene reasons, we cannot accept returns of used products.

✓ Return Shipping Costs: You as the customer will be responsible for all shipping costs of returning or exchanging products to our suppliers.

✓ Restocking Fee: Some items will be subject to a restocking fee of up to 25% depending on the product & supplier.

✓ Refunds: Once we receive your returned items and confirm they meet the conditions above, we will issue a full refund to the original payment method used for your purchase within 14 business days.

Please note: items damaged due to misuse or neglect will not be refunded.

How to Make a Return:

Contact our customer service team by email at info@wellnessyourway.co.uk or phone 020 8064 3584 to initiate a return.

We will provide you with instructions on how to return your items back to our suppliers.

We recommend using a trackable shipping service for your return to be covered for third-party damage.

Please contact us if you wish to exchange a product. Please note, you as the customer will be responsible for covering the shipping costs & associated costs when exchanging items.

We reserve the right to modify this return and refund policy at any time. By placing an order with Wellness Your Way, you agree to this delivery and refund policy. This policy applies to all purchases made on our website.