Refund policy

 

RETURNS:

✓ 30 Day Return Window: You have 30 days from the date of delivery to return your unopened, unused, and undamaged Wellness Your Way products. Please note, there will be a restocking fee of 2-4% of the item cost to cover our fees.

✓ Condition of Returned Products: Products must be in their original packaging with all tags and instructions included. For hygiene reasons, we cannot accept returns of used products.

✓ Return Shipping Costs: You as the customer will be responsible for all shipping costs of returning or exchanging products to our suppliers.

✓ Cancellation fees: If you cancel your order once we have accepted it you will be charged a fee of 2-4% of your order total.

✓ Refunds: Once we receive your returned items and confirm they meet the conditions above, we will issue your refund (minus a restocking fee of 2-4%) to the original payment method used for your purchase within 14 business days.

Please note: items damaged due to misuse or neglect will not be refunded.

How to Make a Return:

Contact our customer service team by email at info@wellnessyourway.co.uk or phone 020 8064 3584 to initiate a return.

We will provide you with instructions on how to return your items back to our suppliers.

We recommend using a trackable shipping service for your return to be covered for third-party damage.

Please contact us if you wish to exchange a product. Please note, you as the customer will be responsible for covering the shipping costs & associated costs when exchanging items.

We reserve the right to modify this return and refund policy at any time. By placing an order with Wellness Your Way, you agree to this delivery and refund policy. This policy applies to all purchases made on our website.

Cancellations

If you would like to cancel your order please do so as soon as possible and within 24 hours by emailing info@wellnessyourway.co.uk. 

For any orders cancelled after your item(s) have been dispatched, you (the buyer) will be responsible for any costs associated with returning the item please you will be charged a restocking fee of 2-4% of the total cost of the order.

Your refund should be in your account within 14 days depending on your bank. Any refunds can only be issued to the same payment method which was used to place the order.